Our promise to you
Thank you for your support! We are able to carry on our life saving research thanks to the support of our community and for that we are extremely grateful.
As a donor to the Malaghan Institute, our promise to you is:
- To use your donation as specified by you, and when not specified we will put it to the very best use.
- To process all donations using secure software that is PCI, Know Your Customer and Anti Money Laundering compliant.
- To assist you promptly and respectfully with any requests you may have.
- To celebrate our successes with you through regular updates around the impact of your donations.
- To thank you for your support whenever we can, as without you our work would not be possible!
- To help ensure your experience donating to the Malaghan Institute as great as possible!
Please don’t hesitate to contact us if we can be of any help on email@example.com or 04 499 6914. You can also find more information in our frequently asked questions.
You can find more information relating to supporting the Malaghan Institute by reading our FAQs.
Regular giving direct debit agreement:
This is your Direct Debit Agreement with the Malaghan Institute of Medical Research. Thank you for your support.
This agreement explains what your obligations are when undertaking a Direct Debit arrangement with us. It also details what our obligations are to you as your Direct Debit provider. Please hold on to this agreement.
1. Debiting your account
By committing to make a monthly donation you authorise The Malaghan Institute to arrange the agreed funds to be debited from your credit card or bank account at the financial institution as provided by you.
We will only arrange for funds to be debited from your account as authorised in the Direct Debit Request. If the debit days falls on a day that is not a banking day, we may direct your financial institution to debit your account on the following banking day. If you are unsure about which day your account has or will be debited you should ask your financial institution.
You may alter, defer or terminate the direct debit arrangement by contacting the Malaghan Institute by phone on 04 499 6914, or by emailing firstname.lastname@example.org or by writing to:
The Malaghan Institute of Medical Research
PO Box 7060, Newtown
Any changes to direct debit arrangement, including termination of the arrangement must be made within 5 days of the next debit date. We cannot guarantee that any changes not made prior to five days will be actioned and this may result the donation being processed as normal.
All amendments and terminations of the agreement will be confirmed in writing by post or email by a member of our donor support team.
3. Your responsibilities:
It is your responsibility to ensure that there are sufficient clear funds available in your account to allow a debit payment to be made in accordance with the Direct Debit agreement. If there are insufficient clear funds in your account to meet a debit payment you may be charged a fee and/or interest by your financial institution;
If you believe that there has been an error in debiting your account, you should notify us directly by phone on 04 499 6914, or by emailing email@example.com or in writing at the address provided above.
If we conclude as a result of our investigations that your account has been incorrectly debited we will respond to your query by arranging for your financial institution to adjust your account (including interest and charges) accordingly. We will also notify you in writing of the amount by which your account has been adjusted.
You should advise us immediately if your nominated account is transferred or closed or if your account details change. If we conclude as a result of our investigations that your account has not been incorrectly debited we will respond to your query by providing you with reasons and any evidence for this finding in writing. You should check your account statement to verify that the amounts debited from your account are correct
If you are requesting a refund for your donation, a request must be made in writing with a valid reason for the refund and must be made within 14 days of the gift being debited from your account. Refunds will be given at the discretion of the Malaghan Institute of Medical Research.
We will keep any information (including your account details) in your Direct Debit Request confidential. We will make reasonable efforts to keep any such information that we have about you secure and to ensure that any of our employees or agents who have access to information about you do not make any unauthorised use, modification, reproduction or disclosure of that information.
This authorisation is to remain in force in accordance with the terms described in the service agreement below.
7. How to contact us
Phone 04 499 6914
The Malaghan Institute of Medical Research
PO Box 7060,Newtown